Partnership with Langham Logistics

As order fulfillment activities at Crossroads Industrial Services have grown over the years with companies like Walmart, Home Depot, Walgreens and CVS, the level of shipping complexity has equally grown. Curtiss Quirin, COO, realized that Crossroads needed to focus on core competencies and work together with a logistics expert; at that point we turned to Langham Logistics for partnership.

Langham Logistics has been very responsive and they have built a program to fit our customers’ needs. According to Brian Wareham, Business Development Manager, 

“A true partnership between Crossroads Industrial Services and Langham Logistics has been created. When Crossroads needed assistance for deliveries to their big box customers, they called us. Langham Logistics developed a program to completely eliminate delivery chargebacks, reduce freight claims and have all shipments easily tracked and traced. This has provided a savings for Crossroads and improved their customer service. When Langham Logistics needed help evaluating one of their customer’s product return programs, they called on Crossroads to create a program for returned medical devices in order to repair the devices so that they could be placed back into the marketplace. The relationship has been equally beneficial to both organizations.” 

Learn how your organization can partner with Crossroads Industrial Services to streamline operations

 In addition to being  FDA and ETL registered, Crossroads Industrial Services also has the technical knowledge and capability to test electronic devices.

Meet William – Valuable and Versatile Employee

photo of William, Crossroads Industrial Services employeeWilliam began working at Crossroads Industrial Services 12 years ago as a production employee. He advanced within the organization to become a line leader, and he continues to excel with the diverse and ever-changing needs of his job. He quickly adapts to the duties needed in a company that provides assembly, packaging and supply chain solutions for businesses.

Crossroads Industrial Services provides industrial solutions for companies in our community and maintains a workforce where 80 percent of its employees are individuals with disabilities. William was diagnosed with a rare form of macular degneration that currently does not limit him on his job, but he knows that if his vision changes, he can seek assistance through job coaches or assistive technology.

“I have gained a lot more than money from this job; I now have an extended family,” said William.

Learn more about William in the Easter Seals Crossroads video below


Scanning Partnership with Indianapolis Public Library

stack of books for scanningCrossroads Document Services is the scanning partner for the Indianapolis Public Library Digitization Project. As part of the Indiana Bicentennial Celebration, the Library is digitizing and cataloging historical collections from many different organizations, including our community’s fine arts groups such as the Symphony, the Chamber Orchestra and the Indianapolis Children’s Choir. We’ve been scanning for the Library for nearly a year now, and the process is exacting and time-consuming, involving high-resolution color scanning to produce images as close to the original as reasonably possible.

Each scanned page image is transcribed and cataloged by the Library staff before the collection is ready for online viewing. It takes months to prepare and complete each organization’s documents, and we’re just now seeing the fruits of our labor. The Indianapolis Philharmonic Orchestra collection has been posted on the Library’s Digital Indy site for viewing. (The page flip view is really cool!)

Meaghan Fukunaga, the Library’s Director of Digitization, brings us new material nearly every week, and we’re learning a lot about the history of Indianapolis as we help preserve these documents from the past and make them accessible for the future.

ZOO Fans – Assembly, Packaging and Testing

photo of a ZOO fan on tableCrossroads Industrial Services in Indianapolis provides product assembly, packaging, testing for ETL standards and order fulfillment solution services for several companies, one of which is a company called ZOO Fans.

ZOO Fans is a company based in Boulder, Colorado, that is in the business of “lowering the cost of high ceilings.”  They do this with their destratification fans, the H Series Fan for Open Ceiling Structures and the IC Series Fan for Drop Ceiling Structures.

These fans can be used in

  • big box stores
  • retail and grocery stores
  • garages
  • warehouses and distribution centers
  • manufacturing facilities
  • travel terminals
  • gyms and fitness centers

Crossroads Industrial Services has been providing the above services to ZOO Fans for about 6 years and employs two-three, full-time employees for ZOO Fans.

If your business is in need of product assembly, product packaging, contract packaging, ETL testing, relabeling, repackaging or contract manufacturing and order fulfillment solutions, Crossroads Industrial Services can provide those services with a great employment workforce at a fair cost in a reasonable amount of time.  For more information, please contact us.

Meet John Nick – Document Services


photo of John Nick, Sales Manager, Document ServicesJohn Nick recently joined Crossroads Industrial Services as the Sales Manager for Document Services. John is excited to be part of an organization where his background and interests are well-suited to the mission. He has experience working with document imaging and he brings this background of working with all types of organizations (everything from county offices to Fortune 500 companies) to his current role. He looks forward to helping grow the division to make an even bigger impact within the overall organization financially.

John’s typical day involves him meeting potential customers and spreading the word about how our Document Services division can offer them comprehensive document management solutions. Many customers are not familiar with alternative paper record solutions that result in affordable, easy-to-access, secure archiving of their information.

Within just a few weeks, John has learned and seen that Crossroads Industrial Services is a quality organization with exceptional service and commitment to our customers. He was impressed with the employees from the very beginning:

“The people are terrific. I have been a part of several different work environments, yet I have never been in a place where everyone seems to be so committed to the greater good of the organization. This is an opportunity where I think I can really contribute and make a difference,” said John.

John was born in Philadelphia, but he moved around quite a bit growing up. He attended Brebeuf Preparatory School during his high school years and later went to the University of Dayton and IUPUI for college. Outside of work, John enjoys anything that has to do with watching or playing sports.

John brings his knowledge and his strong sales background to the position of Sales Manager for Document Services. A great match for his role in the agency, he is eager to meet new customers and show them how we can archive their information safely and easily accessible for their day-to-day needs.

Contact us to learn more about Document Services.

Packaging and Fulfillment for Soap Box

image of soapbox soap productCrossroads Industrial Services provides repackaging and relabeling with a quick turnaround for several companies, one of which is a company called Soap Box.

Soap Box is a for-profit company with a non-profit mission. Soap Box sells their products at COSCO in the USA. For each product sold, the company will donate the same kind of product to a third world country: SOAP = HOPE.  Soap Hope runs with the efficiency and power of a business, then uses the profits with the heart of a nonprofit.

Crossroads Industrial Services is currently providing a quick turnaround for relabeling and repackaging 16,000 plus units of shampoos and conditioners for Soap Box in less than a week.Crossroads Industrial Services has provided services to Soap Box previously and currently employs approximately 6-8 full-time employees on the repackaging and relabeling job for Soap Box.

If your business is in need of quick turnaround for relabeling, repackaging, contract manufacturing, assembly, contract packaging or fulfillment, Crossroads Industrial Services can provide those services with a great employment workforce at a fair cost in a reasonable amount of time.  For more information, please contact us.

Order and Fulfillment for Rowpar Pharmaceuticals

image of product named CloSYSCrossroads Industrial Services in Indianapolis provides order fulfillment and distribution services for several companies, one of which is Rowpar Pharmaceuticals.

Rowpar Pharmaceuticals is a company located in Scottsdale, AZ, that makes oral health products under the patented name of CloSYS. CloSYS products never contain alcohol or sulfates and are pH balanced to make a real difference in your oral care routine.

Crossroads Industrial Services has been fulfilling orders for Rowpar’s accounts throughout the country and overseas for about three years. Those accounts include major retailers such as Amazon, Walmart, CVS and Walgreens. Crossroads employs six full-time employees, and up to ten employees during peak periods, performing fulfillment and distribution for Rowpar.

So, the next time you’re in one of the retail stores mentioned above and see or purchase the CloSYS brand of products, know that Crossroads Industrial Services’ employees were responsible for the timely and accurate arrival of these excellent oral health products.

If your business is in need of contract manufacturing and assembly or contract packaging and fulfillment work to be done, Crossroads Industrial Services can provide those services with a great employment workforce at a fair cost in a reasonable amount of time.  For more information about how we can help your organization, contact us.

Crossroads Industrial Services Assembles Educational Packets

Crossroads Industrial Services was excited to have the opportunity to assemble educational packets again this year for the 500 Festival and Indianapolis 500 Education Program presented by Indiana University Health.

This program “Immerses Indiana 4th grade students in the world of the Indianapolis 500 and 500 Festival, exploring their important place in Indiana’s history and culture” that “combines classroom work and a study trip that brings the classroom material to life.”

This assembly job involves Crossroads Industrial Services’ employees preparing a great educational program for kids in Indiana, as well as providing employment for adults with disabilities.

Indianapolis 500 education certificates and materials Indianapolis 500 educational packet assembly


Call to Congress: Senator Jean Breaux visits Crossroads Industrial Services

As part of the continuing campaign to spread the word about its capabilities amongst local and state representatives, Crossroads Industrial Services recently hosted a visit from Senator Jean Breaux. Senator Breaux is the Assistant Minority Floor Leader for District 34; she has extensive experience working with the community in economic development and workforce training. She is committed to creating and retaining good jobs in Indiana and she is a strong advocate for healthcare and labor issues.

Senator Breaux toured the facility and met many of the workers. She learned about current jobs and she learned about the potential for new jobs. She was very impressed with our ability to find solutions for businesses in our community and appreciated the statement we make with our work ethic and support of persons with disabilities and special needs. With the support and involvement from our State’s representatives, we are ready and able to spread the word about our role as an industry leader.



Employee Involvement and Problem-Solving

Curtiss Quirin originally wrote this article for Accelawork and it can be read here.Curtiss Quirin

Success in problem solving begins with two ingredients: people and information. When you add leadership to the mix you get a recipe for serious improvement. What management often forgets (or chooses to ignore) is that we need more than people’s hands—we need their heads. Many times poor attitudes in a group are the result of frustration and can be turned around with a little participation.

A leader needs to create an environment that encourages employees to help solve problems, to focus energy on improving things that are both important to the business and to them. Do not make the common mistake of asking your employees to work harder. That approach rarely succeeds.

What does prove effective, is asking: what can we do to make an employees’ job safer, less stressful, more predictable, and more efficient? How can we get them involved in the solution? To answer these questions, you can use a four-part strategy that will take you and your team from the recognition of a problem to its solution.

Step 1: Gather Data for Weak Areas

To begin, you must first decide what you want to improve. It could be many things, like: Quality, Operational Availability or Health and Safety. The operations area should be the primary source for your data collection. Make the data collection process easy and not a burden for your busy employees, keep it clear and straightforward; sometimes simple tally sheets are a good place to start.

Step 2: Make the Data Meaningful

The second step is to analyze the data for meaning. In other words, you’ve got to take all that raw information and use it to create understanding and give your team new insights into the problem at hand. Pareto charts or concentration diagrams are excellent for this purpose because they are vivid and help convey information immediately.

Step 3: Share the Information

The third step is the most important one, because it serves as a transition point. In this step you must share the information your employees have collected and you have analyzed. Use the opportunity to engage them in an open dialogue about how to improve the workplace. You can share the data at daily team meetings, weekly departmental meetings, plant meetings or special task team workshops. Whichever format you choose, the process of sharing information in a meaningful way will have many benefits:

  1. It will keep the employees interested.
  2. It will tell them that you care.
  3. It will eliminate opinions and replace them with fact.

Step 4: Solve the Problem

Now we’re ready for the final step, problem solving. We’ve collected the data on our weak area, synthesized it, and presented the facts in a meaningful format. This information will have a very strong basis for idea generation from the people who work the process every day. Remember from Boss Kettering, “a problem well defined is a problem half solved” and once you are in a position to take a close-up look at definable issues, it becomes much easier to address and correct them!

No one plays a game or watches sports without keeping score, and most people want to know how well they are doing on the job. Involving your employees helps to keep their heads in the game. Remember, people collect data that feeds into analysis. Sharing the analysis creates understanding and the generation of ideas for solutions and improvement